Terms & Conditions

Last updated: November 2025

​

1. About Us

This website is operated by Hearth and Home Furniture UK (“we”, “our”, “us”).

Business name: Hearth and Home Furniture UK
Business structure: Sole Trader
Email: hearthandhomefurnitureuk@gmail.com

By purchasing from our website, you agree to these Terms and Conditions. Please read them carefully before placing an order.

​

2. Our Products

We design, build and sell handmade furniture and related home items to customers within the United Kingdom.

Every product description, price, and image is provided in good faith. Minor variations in colour, size, and finish may occur due to the handmade nature of our items.

All products are subject to availability. If an item is out of stock, we will notify you and offer an alternative or a full refund.

​

3. Ordering

Orders can be placed online through our website.

You are responsible for ensuring all information provided when placing an order (including name, address, and contact details) is accurate.

After placing an order, you will receive an email confirming receipt. This confirmation does not mean your order has been accepted.

Your order becomes binding when we send you a second email confirming that your order has been accepted and is being processed.

​

4. Prices and Payment

All prices are in pounds sterling (GBP) and include applicable UK taxes.

Payment must be made in full at the time of order using our approved payment processors (e.g. Stripe, PayPal, or other secure providers).

We do not store or have access to your full payment card details.

We reserve the right to change prices at any time, but such changes will not affect confirmed orders.

​

5. Delivery

We deliver across the United Kingdom. Delivery charges (if applicable) will be displayed at checkout.

Estimated delivery times are provided for guidance only; however, we aim to deliver within the timeframe stated at the point of order.

Delivery may require your signature or the presence of an adult.

Once the product has been delivered to the address provided, responsibility for it passes to you.

If delivery is delayed due to circumstances beyond our control (such as courier delays or bad weather), we will contact you to keep you informed.

​

6. Handmade and Custom Furniture

Many of our products are handmade, and slight variations may occur — these are part of the product’s character.

For custom-made or personalised orders, please note that such items are non-refundable, except where faulty or mis described, as per the Consumer Rights Act 2015.

We will confirm all design and specification details with you before starting production of any custom order.

​

7. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most standard (non-custom) orders within 14 days after receiving your goods.

​

To cancel your order:

Email us at 'hearthandhomefurnitureuk@gmail.com' with your order details.

You must return the goods to us within 14 days of cancellation at your own cost.

Returned goods must be in their original condition and packaging.

We will refund you within 14 days of receiving the returned goods, using the same payment method you used to purchase them.

​

Exceptions:
The right to cancel does not apply to:

Custom or made-to-order furniture

Goods made to your specific measurements or design

Items that have been used or damaged after delivery

​

8. Faulty or Damaged Goods

If your item arrives faulty, damaged, or not as described:

Please contact us within 14 days of delivery at hearthandhomefurnitureuk@gmail.com
with photos and a description of the issue.

You may be entitled to a repair, replacement, or refund in accordance with the Consumer Rights Act 2015.

​

9. Returns Procedure

Please contact us before returning any items so we can provide return instructions.

You are responsible for packaging the item securely and using a tracked delivery service.

Refunds will be processed once the item has been received and inspected.

​

10. Website Use

You may use our website for lawful purposes only.

You must not use it to transmit harmful or offensive material or attempt to gain unauthorised access to our systems.

All content on this website, including images, logos, and text, is the property of Hearth and Home Furniture UK and may not be copied or reproduced without permission.

​

11. Liability

We are not liable for any indirect or consequential loss or damage arising from the use of our website or products.

Our total liability for any claim relating to an order shall not exceed the price paid for the product.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

​

12. Events Beyond Our Control

We will not be liable for any failure or delay caused by events outside our reasonable control, including natural disasters, accidents, strikes, courier delays, or pandemics. If such an event affects your order, we will contact you as soon as possible to discuss a solution.

​

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

​

14. Contact Us

If you have any questions about these Terms and Conditions or your order, please contact us:
📧 hearthandhomefurnitureuk@gmail.com